Frequently Asked Questions

What products do you carry?

We carry pet clothing, dog shoes and paw protection, grooming and care products, toys, beds, feeding essentials, walking accessories, carriers, and travel supplies for dogs and cats.

How do I choose the correct size?

Sizes can vary between products. Measure your pet and compare those measurements with the sizing information on the individual product page. When your pet falls between sizes, review the item’s fit notes before choosing.

How long does shipping take?

Orders are processed within 3–5 business days. After processing, estimated delivery takes 10–15 business days. Carrier delays and other circumstances outside our control may affect delivery.

How do I track my order?

Tracking information is emailed when it becomes available. You can also use the Track Order link in the footer.

Can I change or cancel my order?

Contact us as soon as possible with your order number. We will try to help before fulfillment begins, but changes or cancellations cannot be guaranteed after processing starts.

What is your return policy?

You may request a return within 30 days of receiving your order. Items must meet the eligibility requirements shown on our Return Policy page.

Why might colors look slightly different?

Colors can vary slightly because of lighting, photography, manufacturing batches, and screen settings.

How should I use pet products safely?

Choose products appropriate for your pet’s size and needs. Supervise your pet when introducing new clothing, toys, grooming tools, carriers, or accessories, and discontinue use if an item becomes damaged or causes discomfort.