30-Day Return Policy
You have 30 days after receiving your item to request a return.
Return eligibility
Items must be in the same condition in which they were received: unworn or unused, with tags, and in the original packaging. A receipt or other proof of purchase is required.
To request a return, email customer@spoiledpetluxe.store. If approved, we will provide the return address and instructions. Items sent back without first requesting a return may not be accepted.
Damaged, defective, or incorrect items
Inspect your order when it arrives. Contact us promptly if an item is damaged or defective, or if you receive the wrong item. Include your order number and clear photographs when possible.
Non-returnable items
Some items cannot be returned, including perishable goods, customized or personalized products, personal-care goods, hazardous materials, flammable liquids, and gases. Sale items and gift cards are not eligible for return unless required by applicable law.
Exchanges
The fastest way to receive a different item is to return the item you have and place a separate order after the return is accepted.
Refunds
We will notify you after receiving and inspecting your return. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or card provider may require additional processing time.