Shipping and Delivery
Thank you for shopping with Spoiled Pet Luxe. Please allow both processing and delivery time when estimating your order’s arrival.
Processing time
Orders are prepared for shipment within 3–5 business days. Business days do not include weekends or public holidays. Processing may take slightly longer during holidays or busy sales periods.
Estimated delivery time
After processing, standard delivery is estimated to take 10–15 business days.
Delivery dates are estimates and cannot be guaranteed. Carrier delays, severe weather, customs processing, address issues, and other circumstances outside our control can affect delivery.
Tracking
When tracking information becomes available, it will be emailed to the address used at checkout. Tracking may take a short time to begin showing movement after shipment.
Items from the same order may occasionally arrive in separate packages.
Address changes
Please review your shipping address before completing checkout. If you notice an error, contact us as soon as possible. Address changes cannot be guaranteed after processing begins.
Delayed, lost, or damaged packages
If your tracking has not updated for an extended period, your package appears lost, or your order arrives damaged, email customer@spoiledpetluxe.store with your order number. For damage claims, include clear photographs when possible.